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SAP technical support services for Tcell, Tajikistan's leading telecom provider

About client

Tcell is a mobile network brand in Tajikistan, owned and operated by the Tajik company Indigo Tajikistan.
The Tcell network offers mobile telephony and mobile internet services in Tajikistan using GSM, UMTS, HSPA and LTE technologies.

5G

mobile network technology

25 years

on the market

500+

employees

6

regional representative offices

Overview

Best-Run Solutions provides comprehensive 24/7 technical support for Tcell, the largest telecommunications operator in Tajikistan. Our services focus on ensuring the continuous and reliable operation of Tcell’s corporate information system based on SAP software, specifically SAP R3.
Our support encompasses both basic maintenance and development activities. We assist users through consulting, troubleshooting errors, addressing system shortcomings, and resolving failures. Additionally, we conduct training sessions to enhance user proficiency with the system’s functionalities.
Technical support extends to ongoing improvements of the SAP R3 system, tailored to customer requests. These include system upgrades, rollout of new features, and development of additional functionalities to meet evolving business needs.

Our dedicated support team focused on 15 SAP modules, including but not limited to SAP Basic, Financial Accounting (FI), Materials Management (MM), Sales and Distribution (SD), Human Resources (HR), and others. This expertise ensures comprehensive coverage and expert handling of all system components.
Project duration: 12 months, with further prolongation.

Project tasks

1

24/7 technical support according to SLA

2

System development and improvement

3

Training the end users

Project results

Through our dedicated support, Tcell benefits from minimized system downtime, improved operational efficiency, and a scalable SAP environment capable of supporting future growth.

  • Enhanced System Reliability: Reduced downtime and improved system stability.
  • Cost Efficiency: Preventative maintenance reduces costly outages and fixes.
  • Expertise Access: Access to SAP-certified professionals with specialized knowledge.
  • Focus on Core Business: Tcell can concentrate on strategic initiatives while support handles technical issues.

Portfolio

Telecom SAP

SAP technical support services for Tcell, Tajikistan's leading telecom provider

view case

Contacts

BEST-RUN SOLUTIONS Sp. z o.o.

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